ColorPing

We’re here to help.

ColorPing support is handled by Hyperion App Studio. Email us and we will get back to you.

Email support

Contact

The fastest way to reach us is email. Include the phone number or email on your ColorPing account so we can find it.

[email protected]

We aim to reply within two business days.

Email [email protected]

Sign in

ColorPing uses a one-time code sent to your phone or email. There is no password to reset.

Color-line alerts

ColorPing is an automated notification aid. Always verify the official color line and follow your program’s instructions. You remain responsible for reporting requirements.

If an alert looks wrong, check the official line first, then email us with the jurisdiction, the date, and what you expected to see.

Account and data requests

To change your assigned color or color line, use the app settings. To request a copy of your information, or to delete your ColorPing account, email [email protected] from the address on the account. Tell us whether you want a copy, deletion, or both.

We may ask you to confirm that you own the account. We aim to complete deletion requests within 30 days.

Something not working?

When you write, it helps to include:

Privacy

How we collect and use information is explained in the ColorPing Privacy Policy.